Terms and Conditions | Merchify Studio

The below terms explain what you can expect from us and what we ask of you when ordering stock items or commissioning custom work.

Last updated: 6th Febuary 2026

These Terms and Conditions (“Terms”) govern the sale of merchandise and promotional items by Merchify Studio Limited (“we”, “us”, “our”). By placing an order, using our website, or ordering via email or another means, you agree to be bound by these Terms.

1. Company Information

Company name: Merchify Studio Limited

Registered address: 46 Kings Mill Lane, Settle, BD24 9FD

Email: info@merchifystudio.com

Website: www.merchifystudio.com

2. Scope of These Terms

These Terms apply to:

Sales to individual consumers and business customers
Standard and custom-made promotional merchandise
Orders placed via our website, by email, or alternative means
Orders shipped within the UK, EU, and internationally

Where you are purchasing as a business, certain consumer protections may not apply.

3. Products and Descriptions

We sell merchandise and promotional items, including printed, branded, or customised goods.

Product descriptions, images, and specifications are provided in good faith. Colours, finishes, materials, and dimensions may vary slightly due to manufacturing processes, printing methods, or screen display differences.

Samples, mock-ups, or proofs are indicative only unless expressly agreed otherwise in writing.

We reserve the right to amend product specifications where necessary, provided such changes do not materially affect the agreed use or appearance of the product.

4. Custom and Personalised Orders

Custom or personalised items include (but are not limited to):

Printed or branded merchandise
Made-to-order promotional items
Items produced using customer-supplied artwork, logos, or specifications

Important conditions:

You are responsible for ensuring all artwork, specifications, quantities, and details are accurate.
Any proofs, mock-ups, or samples must be reviewed and approved carefully.
Approval of proofs, mock-ups, or samples confirms acceptance of layout, colours, spelling, positioning, and content. We are not responsible for errors approved at this stage.
Once written approval is given and/or production has begun, custom orders cannot be amended, cancelled, or refunded.
Custom-made items are non-refundable, except where faulty or not produced in accordance with the agreed specification.

5. Pricing, Payment, and Title of Goods

All prices are shown in GBP (£) unless stated otherwise.

Prices include VAT where applicable.

Delivery costs are quoted separately or displayed at checkout.

Payment must be made in full before production or dispatch commences.

We accept payment via secure third-party payment providers.

All goods remain the property of Merchify Studio Limited until payment has been received in full.

6. Order Acceptance and Cancellations

An order is accepted when:

Payment has been received; and
We issue an order confirmation by email or in writing.

Orders may only be cancelled prior to production with our written agreement. Any costs incurred up to that point may be chargeable.

We reserve the right to refuse or cancel an order where:

Payment is declined or reversed
Information provided is incomplete or inaccurate
We suspect fraud or misuse
Products or materials are unavailable
Pricing, description, or availability errors have occurred

7. Production, Quantities, and Delivery

Production Times

Production times are estimates only and may vary depending on order complexity, supplier availability, or volume.

Delays caused by suppliers, couriers, or circumstances beyond our reasonable control do not automatically entitle you to cancellation or refund.

Quantity Tolerances

Due to manufacturing processes, quantities may vary by up to ±5%. Customers will be charged or credited pro rata where applicable.

Delivery

We ship within the UK, EU, and internationally.

Delivery times are estimates and not guaranteed.

International orders may be subject to customs duties, import taxes, or fees, which are the responsibility of the customer.

Risk of loss or damage passes to you upon delivery, or in the case of consumer orders, when the goods come into your physical possession.

8. Returns and Refunds (Custom and Personalised Goods)

All products sold by Merchify Studio Limited are custom-made or personalised to the customer’s specification.

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the right to cancel does not apply to goods that are made to the consumer’s specifications or are clearly personalised.

Accordingly:

Orders cannot be cancelled, returned, or refunded once production has begun
We do not accept returns for change of mind, incorrect sizing, colour preference, or design approval once confirmed
It is the customer’s responsibility to ensure all specifications, artwork, quantities, and details are correct before approval

This does not affect your statutory rights where goods are faulty or not produced in accordance with the agreed specification.

9. Faulty or Incorrect Goods

If your order is faulty or does not match the approved specification, you must:

Notify us within 7 days of delivery, or as soon as reasonably practicable
Provide clear photographs and a written description of the issue

Where a fault or error is confirmed, we will, at our discretion:

Repair the item
Replace the item
Issue a refund for the affected goods

Refunds or replacements will be limited to the value of the affected items only.

We are not responsible for:

Minor variations in colour, finish, or positioning inherent in printing or manufacturing processes
Issues arising from incorrect artwork, spelling, or specifications approved by the customer
Defects or failures in customer-supplied materials

10. Intellectual Property and Artwork

All website content, designs, images, and materials are owned by or licensed to Merchify Studio Limited.

You may not copy, reproduce, or distribute our content without prior written permission.

Where you supply artwork, branding, or logos, you confirm that:

You own or have permission to use the materials; and
You indemnify us against any intellectual property infringement claims arising from their use.

11. Limitation of Liability

To the fullest extent permitted by law:

We are not liable for indirect or consequential losses
We are not responsible for delays beyond our reasonable control
Our total liability is limited to the value of the order placed

Nothing in these Terms limits liability for death or personal injury caused by negligence or for fraud.

12. Privacy and Data Protection

We process personal data in accordance with our Privacy Policy, available on our website. By placing an order, you consent to such processing.

13. Force Majeure

We are not liable for failure or delay caused by events beyond our reasonable control, including supplier failure, transport disruption, strikes, or natural disasters.