Frequently asked questions
What types of merchandise do you offer?
We produce custom branded merchandise for a wide range of businesses. This includes premium stock products from our catalogue that can be branded with your logo, as well as fully bespoke items created from scratch. From tote bags and apparel to packaging and custom accessories, we can manufacture products tailored specifically to your brand.
What’s the difference between stock and bespoke merchandise?
Stock merchandise uses pre-existing products from our catalogue, branded with your logo or artwork. This option offers reliable lead times and lower minimum order quantities.
Bespoke merchandise is designed and manufactured specifically for your brand. You can choose materials, sizing, colours, finishes, and print methods to create something completely unique.
Can you help me choose the right products?
Absolutely. If you’re not sure which products are right for your brand, budget, or timeline, we can guide you through suitable options and recommend the best approach based on your requirements.
Is there a minimum order quantity?
Minimum order quantities vary depending on the product and whether it’s stock or bespoke.
Stock products typically have lower minimums, while bespoke items usually require higher quantities due to manufacturing processes. We’ll always advise the best option for your project.
Do you offer bulk discounts?
Yes. Pricing is generally more cost-effective at higher quantities. Where possible, we’ll advise on quantity breaks and the best value options.
How long does production take?
Production times depend on the product, order quantity, and level of customisation.
- Stock items typically have shorter lead times of around 3-4 weeks, express options are also available.
- Bespoke items take longer due to design, sampling, and manufacturing
All lead times are estimates and will be confirmed at quotation stage.
Can you meet tight deadlines?
If you’re working to a specific deadline, let us know as early as possible. We’ll always advise whether a timeline is achievable before confirming an order.
Do you provide samples?
Samples may be available for certain products to help you assess quality, materials, and finishes before placing a full order. Availability and costs vary depending on the product.
Will I receive a proof before production?
Yes. For all branded and bespoke orders, we provide a proof or mock-up for approval before production begins.
It’s important to carefully check spelling, layout, colours, sizing, and positioning, as production will match the approved proof.
Can I make changes after approving a proof?
Once a proof has been approved and production has begun, changes are not often possible.
If changes are needed before production starts, contact us as soon as possible and we’ll advise whether amendments can still be made.
Is there any setup or artwork fees?
Setup or artwork costs vary depending on the product and branding method. Any applicable costs will always be clearly outlined in your quote before you proceed.
What file formats do you accept for artwork?
We recommend high-quality files such as AI, EPS, PDF, or SVG where possible. If you’re unsure what to supply, send what you have and we’ll advise.
Are there variations in colour or finish?
Slight variations in colour, finish, or positioning can occur due to manufacturing and printing processes. These are normal within custom merchandise production and are not considered faults.
Can I reorder the same product in the future?
In most cases, yes. We can often repeat previous orders or advise on the closest available alternative if a product has changed or been discontinued.
Can I cancel or return my order?
As all our products are custom-made or personalised, orders cannot be cancelled, returned, or refunded once production has begun.
This does not affect your statutory rights if goods are faulty or not produced in line with the approved specification.
What if there’s an issue with my order?
If your order arrives faulty or incorrect, please contact us within 7 days of delivery, or as soon as reasonably practicable, with clear photographs and a description of the issue.
If a fault is confirmed, we’ll arrange a repair, replacement, or refund for the affected items in line with our Terms & Conditions.
Do you ship internationally?
Yes. We ship within the UK, the EU, and internationally. Delivery times vary by destination and are provided as estimates.
International orders may be subject to customs duties or import taxes, which are the responsibility of the customer.
Can you work with my own designs or artwork?
Yes. You can supply your own artwork, logos, or brand assets. By providing artwork, you confirm that you own or have permission to use it.
Do you offer sustainable or eco-friendly products?
We offer a range of products and materials with sustainability in mind, such as water bottles made from recycled plastic found during ocean cleanup operations, tote bags/notebooks/bottles made from RPET (recycled plastic), and eco kraft paper products etc.
Availability varies by product, so let us know if sustainability is a priority and we’ll recommend suitable options.
What information do you need to provide a quote?
Providing as much detail as possible helps us quote accurately. Product type, quantities, colours, materials, branding details, and any reference examples are all helpful.
Are your products suitable for events or giveaways?
Yes. We supply merchandise for events, exhibitions, promotions, internal branding, customer giveaways, and more.
How do I get a quote?
You can request a quote via our contact form on the contact us page or by emailing us directly. We’ll review your requirements and come back to you with the best options.
Our email - Enquires@merchifystudio.com
How do I contact you?
You can get in touch via our contact form or by emailing Enquiries@merchifystudio.com. We aim to respond as quickly as possible during business hours.
Still have questions?
If you can’t find what you’re looking for, feel free to get in touch — we’re always happy to help.
